·       Assisted budget preparation, managed departmental expenses and prepared regular reports on sales, customer feedback and operational issues.

·       Supervised team members, trained new employees on company procedures and time management, ensuring efficient task completion and successful on-boarding.

·       Served as the primary client contact, providing expert guidance on destinations, tours and travel packages while addressing inquiries and resolving issues to ensure high customer satisfaction.

·       Developed sales strategies to promote packages, upsell services and advised clients to support informed travel decisions.

·       Assisted budget preparation, managed departmental expenses and prepared regular reports on sales, customer feedback and operational issues.

Handled pre & post-sales functions including the timely distribution of travel documents pre-holiday. Verified and processed travel documents for compliance and management of client payments with accuracy

·       Directed the HR division, overseeing all HR functions, prepared & managed the HR operations budget, ensuring accurate daily expenses tracking.

·       Assessed organisational needs and implemented training programs to enhance employee skills and performance including recruitment, selection and employee separations.

·       Provided strategic advice on employee relations and conflict resolution to management, ensuring a positive work environment.

Administered performance appraisal systems, managed payroll calculations and maintained an HR information system for effective data management

·       Generated comprehensive reports on expenses and office budgets to ensure financial oversight.

·       Maintained and regularly updated the company database for accurate record-keeping.

Developed and executed strategies to enhance operational efficiency and profitability

·       Promoted company products to prospective clients through calls, meetings and referred qualified leads to the technical team.

·       Supervised office administration functions and front office operations.

·       Managed and maintained databases for staff and clients.

Coordinated the entire interview process, including pre- and post-interview procedures.