| Job Title |
Business Development Manager
|
| Description |
Contact potential clients through cold calls and emails
• Present our company to potential clients
• Identify client needs and suggest appropriate products/services
• Analyse consumer behaviour and anticipate market trends to develop
solutions to consumer problems
• Customize product solutions to increase customer satisfaction
• Build long-term trusting relationships with clients
Work to improve the customer feedback channels and communication to
ensure a constant flow of reviews from them
• Proactively seek new business opportunities in the market
• Stay up-to-date with new products/services and new pricing/payment plans
• Support the creation and presentation of new ideas to add value to our
products to increase sales and company revenue
• Analyse sales and trends to promote ideas for sustained revenue growth
• Analyse the trends in the market and the strategies of the company to
identify opportunities
• Report relevant findings from the strategies implemented and get them
sanctioned by the senior management of the company
• Identify and report market lucrative business opportunities to capitalise on
and increase the market share
• Support the search for new suitable business partners to increase the
brand’s networking capabilities and customer reach
• Help to prepare a new sales and marketing plan for existing and under
developing products
• Other duties as assigned by the business development analyst/manager
• Participate regularly in the Training program and complete the allocated
online courses and submit the report to the line manager accordingly.
|
| Job Title |
Business Development Cordinator
|
| Description |
Conducted evaluations of a product’s reach inside a designated region, as well as help with target market research and creating customer profiles.
Participated in networking events, building a robust professional network to support business objectives.
Monitored market trends to advise on potential impacts and opportunities for the business.
Managed Projects which involved managing timelines, coordinating stakeholders, and fostering cross-functional team collaboration.
Prepared pitches to win new business, building and maintaining strong client relationships, and participating in networking events to expand professional connections.
Planned Strategically which involved monitoring market trends to identify impacts and opportunities, and adjusting business development strategies based on competitor analysis.
Collaborated with marketing teams to create compelling promotional materials and drive interest in products and services.
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| Job Title |
Client Experience Personnel
|
| Company Name |
PB Smart Facilities Management
|
| Description |
Prioritise client satisfaction by resolving inquiries and complaints within specified time frames, conducting proactive retention calls to maintain positive relationships.
Managed comprehensive customer records, including interaction logs, account processing, and organized document filing to ensure accurate and accessible information.
Strictly followed company communication procedures, guidelines, and policies to maintain consistency and professionalism in all interactions.
Provided supervisory support for workers in company-managed locations, ensuring alignment with organizational goals and performance targets.
Conducted market trend analysis to identify emerging business opportunities and potential areas for company growth and expansion.
Implemented close operational monitoring to ensure processes remained within established targets and met or surpassed forecasted performance metrics.
Contributed to strategic planning by developing company goals and targets, basing these on historical performance data and projected forecasts to drive future growth.
Developed business growth plans by identifying key clients, critical targets and priority service lines.
Added value to marketing material by introducing creative advertising concepts, driving customer interest.
Delivered performance updates, quarterly business reviews and planning meetings.
Tailored business proposals to individual client needs, significantly improving proposal acceptance rates.
Leveraged social media platforms to amplify brand presence and engage with potential clients.
|
| Company Name |
Goldkey Properties Limited
|
| Description |
Managed commercial and residential properties and increased the occupancy rate through best clients and Realtor skills
Effectively managed customer complaints by offering timely and suitable solutions, along with presenting alternative options, and subsequently follow up to ensure satisfactory resolution.
Preparing yearly budgets, contract agreements, building audit, monthly reports including financial and inspections on the various residential buildings on my portfolio.
Managed the operations of the technicians as well as overseeing predictive and
preventive maintenance activities
Outstanding performance as an experienced partner exceeded the company rental market by 25% in the first quarter was able to boost our online customer rating reviews to 100%.
Ensured to collect all yearly maintenance fees by the second quarter of each year from clients.
Reviewed service agreements with clients, ensuring clarity and mutual understanding of terms.
Maintained comprehensive records of client interactions, transactions, and feedback to improve service delivery.
Collaborated with the sales and marketing team to identify and target customer needs, driving sales through informed recommendations.
Oversaw security operations, including access control systems and surveillance equipment, to safeguard property and occupants.
Streamlined cleaning and maintenance schedules, achieving high levels of cleanliness and facility presentation.
Led emergency response drills, preparing staff to handle fire, evacuation, and other critical situations effectively.
Updated and maintained facility records, including inspection reports, repair logs, and compliance certificates.
Developed and maintained inventory control systems for supplies and equipment, avoiding shortages and overstocking.
|
| Description |
Provided customer services to clients in the apartments managed in a professional manner this services helped with good recommendations
Supervised all works as well as technicians assigned to the building to carry out repair or
maintenance works within the possible times.
Reviewed and updated emergency preparedness plans, ensuring all staff are trained in evacuation procedures.
Conducted regular inspections of building systems, identifying areas for improvement and cost-saving measures.
Coordinated with external contractors for timely completion of repair and renovation projects, adhering to budget constraints.
Supervised a team of maintenance staff, fostering a culture of teamwork and high performance.
Implemented health and safety protocols across the facility, significantly reducing workplace accidents.
Managed budgeting and financial reporting for facility operations, providing accurate forecasts and controlling costs.
Negotiated contracts with suppliers, securing high-quality materials and services at competitive prices.
Completed audits and checks to secure office compliance with current legislation.
Resolved facilities-related issues promptly, minimising impact on business operations.
Oversaw building improvements to update facilities and meet tenant requirements.
Solved problems and offered solutions to maintain and satisfy facility users.
Managed day-to-day communication with maintenance contractors and service providers, acting as principal site contact.
Planned maintenance activities in accordance with budget limitations, building use needs and operational requirements.
Administered budget for facility management, optimising resource allocation while ensuring operational excellence.
Liaised with external contractors, overseeing repairs and maintenance works, ensuring timely completion within budget.
Managed building and system start-up to accomplish project goals, specifications and contract requirements
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Professional