Educational Qualification

Institution Name

University of Roehampton

Course/ Content/Module

Accounting and Finance (Top-Up) MSc

Start Date

14/09/2021

End Date

15/09/2023

Location

London, England, United Kingdom

Description

• Corporate Social Responsibility • Macroeconomics• Microeconomics • Business Law• Principles of Marketing Management • Operations Management• Principles of Accounting • Tools and Framework of Decision Making • Corporate Finance• Quantitative Methods and Statistics • Business Communication and Soft Skills • Marketing Management• Organizational Behaviour • Supply Chain Management • Internship Projects• Financial Modeling• Strategic Management• Business Intelligence• Marketing Research• Managerial Economics• Corporate Governance and Business Ethics

Work Experience

Job Title

Marketing Intern

Employment Type

Employment Type

Company Name

Mammbo Group

Start Date

02/09/2022

End Date

18/09/2023

Description

Internship

Job Title

Service Executive

Employment Type

Full time

Company Name

First Bank of Nigeria Ltd.

Start Date

04/12/2019

End Date

13/11/2021

Description

• Building and maintaining profitable customer relationship, advised and resolved customer’s complaints within the turnover time.

• Helping customers perform their daily transactions diligently.

• Maintaining proper custody of vault and adequate monitoring Automated Teller Machine ensuring 97% machine uptime

• Managing a team of representatives offering customer support

• Overseeing the customer service process

• Resolving customer complaints brought to your attention

• Creating policies and procedures

• Planning the training and standardization of service delivery

• Selecting and hiring new staff

• Monitoring the work of individual representatives and of the team

• Conducting quality assurance surveys with customers and providing feedback to the staff

• Possessing excellent product knowledge to enhance customer support

• Maintaining a pleasant working environment for your team

Top 3 Skills

Top 3 Proffesional Skills

Teamwork, Critical thinking, Customer service

Top 3 Technical Skills

Microsoft Office

Languages Known

Languages Known

English

Signup Details