About Me
About Me | Tech-Savvy Project Leader | Building & Scaling VoIP/Telecom Projects from the Ground Up (MSc in Project Management) | Experienced VoIP Network Engineer | UCaaS Specialist | |
Educational Qualification
Institution Name | University of Northampton |
Course/Content/Module | M.sc in Project Management |
Start Date | 02/06/2023 |
End Date | 06/06/2025 |
Location | Northampton |
Institution Name | University of Northampton |
Course/Content/Module | PGDM in Business Administration |
Start Date | 04/09/2017 |
End Date | 20/12/2018 |
Location | Northampton |
Institution Name | Mats University |
Course/Content/Module | Bachelors in Computer Applications |
Start Date | 01/05/2014 |
End Date | 11/08/2017 |
Location | Raipur |
Work Experience
Job Title | VoIP Network Enginner |
Employment Type | Full time |
Company Name | Movate |
Start Date | 02/01/2023 |
End Date | 15/02/2023 |
Description | · Improved technical support channels, reducing issue resolution time by 20%. · Maintained a 95% customer satisfaction rate in resolving TCP/IP, VoIP, UDP, SIP, and WebRTC issues. · Enhanced network stability by 25% through precise troubleshooting of switching, OSI Model, MAC Addressing, and routing challenges. · Streamlined UCaaS and CPaaS operations, resulting in a 30% improvement in system efficiency. · Conducted regular asset audits and maintained the asset management system. · Increased user engagement by 15% in video conferencing, IM, Voicemail, DID, carriers, and SIP. · Reduced downtime by 20% through effective case management and seamless transitions to NOC. · Applied expertise in Salesforce, Service Cloud, and CRM systems, improving customer interactions by 15%. · Familiarized with desktop support procedures and peripherals management. |
Job Title | Sr Technical Recruiter |
Employment Type | Full time |
Company Name | DPP Tech |
Start Date | 01/10/2021 |
End Date | 14/10/2022 |
Description | · Conducted sourcing activities, successfully filling open positions in the US and Canada. · Designed and directed recruitment processes, including resume screening and interviews. · Collaborated with hiring managers to create job descriptions for current openings. · Advertised job openings on various platforms, maximizing visibility. · Sourced and screened candidates, coordinating the interview process and facilitating offers and negotiations. · Initiative-driven market intelligence to stay ahead in talent acquisition. · Conducted interviews using various methods, ensuring comprehensive candidate assessments. · Utilized Dice, CareerBuilder, LinkedIn, indeed, and Monster to cultivate CI/CD pipelines, fostering a diverse and qualified recruitment pool. |
Job Title | Technical Escalation Engineer |
Employment Type | Contract |
Company Name | 8×8 |
Start Date | 02/08/2019 |
End Date | 12/01/2020 |
Description | · Ensured compliance with GDPR, CPNI, and FCC regulations, precise documenting client infrastructure. · Specialized in resolving escalated customer issues in an agile SaaS environment. · Utilised Jira/Confluence for deployment/development issues, actively contributing to team activities. · Applied mastery in UCaaS, CPaaS, cloud technologies, and MS Teams integration for optimal customer support. · Performed staging of PCs and maintained meeting room IT equipment in healthy status. · Demonstrated familiarity with UCCX, IVR, SBCs/PBX, SIP Trunks, AudioCodes, and gateways. · Collaborated in building KPI metrics for technical support, leading to a 15% improvement in average ticket resolution time and a 20% increase in overall customer satisfaction. · Experience in troubleshooting IP-related network issues and tickets (DHCP, Proxy, Mail, radius server, SMTP, IMAP, POP, SDP, Webblocker DPI, WLC, UCS). · Conducted second-line investigation and diagnosis of IT issues. |
Job Title | Advanced Technical Support Engineer |
Employment Type | Contract |
Company Name | 8×8 |
Start Date | 02/09/2018 |
End Date | 31/07/2019 |
Description | · Coordinated with ISPs to swiftly resolve customer outages, conducting rigorous reliability tests. · Demonstrated hands-on proficiency in QoS, SIP call flow troubleshooting, and managing media handling protocols. · Exhibited versatility in resetting and provisioning devices from various manufacturers. · Maintained efficiency in second-line support, ensuring effective resolution of customer issues. · Showcased knowledge in OSI Layers, DHCP, DNS, TCP/IP, VoIP, UDP, SIP, RTP, and SRTP. · Exhibited a solid grasp of switching, MAC Addressing, Subnetting, TCP, Ping/Traceroute, Telnet, and Routing. · Applied knowledge of QoS settings, NAT, firewall, T1, ISDN, Linux, and SBC for comprehensive support. · Proficiency with Information Technology, auditing, communication, stakeholder management and flexibility with work. · Skilled in implementing Routing and switching Protocols, including OSPF, ISIS, and BGP · Demonstrated understanding of the OSI Model and TCP/IP protocol suite, encompassing ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP, HTTP, RTMP, IGMP, PIM, and DNS |
Top 3 Skills
Top 3 Proffesional Skills | problem Solving, Technical skills, Customer service |
Top 3 Technical Skills | Cloud Computing, Cybersecurity, Microsoft Office |
Languages Known
Languages Known | English, Hindi, Tamil |
Signup Details
Profile Type | Student |
Username | abhishekpjn |
First Name | Abhishek |
Last Name | Jain |