🌟 Now Hiring: Receptionist – Join a Caring and Supportive Practice in Leeds  🌟

📍 Location: Leeds, LS9 6AU
📅 Job Type: Permanent | 🕒 Full-Time
💷 Salary: £24,000 per annum

Are you a friendly, organised, and patient-focused individual who enjoys helping others? Do you thrive in a busy, professional environment where no two days are the same? If so, this could be the perfect opportunity for you!

We’re currently looking for a Receptionist to join our committed healthcare team in Leeds. As the first point of contact for patients and visitors, you’ll be the welcoming face of the practice, providing outstanding support to ensure smooth day-to-day operations. 😊🏥

🧾 About the Role

As our Receptionist, you will play a key role in creating a positive and welcoming experience for patients. From managing appointments to handling enquiries, you’ll ensure that everyone who walks through our doors—or contacts us by phone—feels cared for and well-informed. 🧑‍⚕️📞

You’ll work as part of a collaborative reception and administrative team that is vital to the success of our practice. This role is ideal for someone who is polite, dependable, tech-savvy, and enjoys working with people.

💡 Key Responsibilities

📅 Front Desk Duties

• Greet and assist patients courteously, whether in-person or over the phone
• Direct patients to the appropriate healthcare professional or service
• Provide general information and help new patients register smoothly
• Maintain a positive and professional image of the practice at all times

📞 Handling Enquiries & Communication

• Answer incoming phone calls and direct them appropriately
• Provide accurate information to patients about appointments, services, and repeat prescriptions
• Ensure messages are passed on correctly and promptly to the relevant team member
• Maintain effective and respectful communication with patients, carers, and colleagues 💬

🗂️ Administrative Tasks

• Develop a thorough understanding of all practice procedures and protocols
• File documents, manage medical records, and assist with post distribution
• Photocopy, fax, and scan documents as required
• Process address changes, repeat prescription requests, and other patient updates

🖥️ Appointment Booking & Systems

• Book, reschedule, and cancel appointments in person or by telephone
• Manage same-day appointment requests and home visit requests in accordance with practice procedures
• Support patient registration and maintain accurate data entry in clinical systems
• Use IT systems confidently and accurately to input patient information 📋

🔐 Confidentiality & Patient Privacy

You’ll be entrusted with sensitive patient information, and it’s crucial that confidentiality and discretion are maintained at all times. 🛡️

Whether you’re speaking to patients, accessing their records, or working behind the scenes, you’ll be expected to:

• Handle all data and conversations with the utmost respect and professionalism
• Follow our policies on data protection and information security
• Share information only with authorised individuals and as permitted by practice guidelines

🛑 Health & Safety Responsibilities

Maintaining a safe and clean environment is a shared responsibility. As a Receptionist, you’ll:

✅ Follow infection prevention procedures
✅ Keep patient and work areas clean and hazard-free
✅ Report health and safety concerns immediately
✅ Be aware of security systems and help maintain a safe practice environment 🧼🔐

You’ll also take part in annual infection control training and support our team in ensuring the workplace remains safe for everyone.

🌍 Equality, Diversity & Respect

We are proud to support a diverse and inclusive culture that values every individual.

As part of your role, you will:

• Treat everyone with dignity and respect, regardless of background or circumstance
• Be non-judgmental and considerate when working with patients, carers, and colleagues
• Uphold the principles of equality and diversity in all areas of your work 🤝🌈

📚 Personal & Professional Development

At our practice, we believe in supporting growth. You’ll have access to:

🎓 Training and development opportunities
📆 Annual performance reviews
📈 Support in achieving your career goals
🤝 Opportunities to mentor or support newer staff

We encourage our team members to take ownership of their development, contribute ideas, and play an active role in shaping their roles and the wider team’s success.

🛠️ Quality & Team Contribution

Your contribution goes beyond your own responsibilities. You’ll also play a part in:

• Suggesting improvements to enhance team performance
• Reflecting on your work to improve personal and collective efficiency
• Taking accountability for your actions and performance
• Supporting audits and service evaluations to maintain high-quality care

Whether you’re helping a colleague with a difficult call or spotting ways we can improve patient experience, your ideas and input will always be welcome.

💬 Communication Skills Are Key!

Effective communication is at the heart of this role. You’ll be someone who:

📞 Listens carefully and responds clearly
🗣️ Can adjust your communication style to suit different people
✉️ Ensures that messages and information are relayed accurately
🧠 Understands that good communication is vital to excellent patient care and team success

🧩 Who We’re Looking For

We’re seeking someone who is:

✅ Organised, calm under pressure, and has a positive attitude
✅ Confident using computers and digital systems
✅ Happy to work both independently and as part of a team
✅ Genuinely passionate about patient care and community health 💖

Previous experience in a receptionist or customer-facing administrative role is desirable, but not essential—we’re happy to provide training for the right candidate with the right mindset.

💼 Why Join Us?

Working with us means more than just a job. You’ll be part of a compassionate and motivated team that’s committed to delivering the best care and support to the community.

Here’s what you can look forward to:

✨ A friendly and respectful workplace culture
📚 Regular training and development opportunities
💷 A competitive salary package
👩‍⚕️ Working alongside a dedicated healthcare team
🏥 A stable role where your contributions are valued

📥 Ready to Apply?

If this sounds like the kind of role where you’ll thrive, we’d love to hear from you! Please send us your CV and a short cover letter explaining why you’re the right fit for the receptionist position.

We’re here to support you during the application process. If you have any questions, don’t hesitate to reach out! 💬

Be the warm welcome our patients deserve — join our team today and help make a difference! 🌟🙌